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returns
Please do not send back any items without contacting us first by phone using the details in the ‘Contact Us’ section or e-mail us in the ‘Enquire Online’ section of this website.
If for any reason you are not entirely satisfied with your goods then simply return them within 7 days of delivery. The goods must be returned in the same condition that they were shipped and must be unworn or unused, in an unsoiled condition, complete with attached tags, and in the original packaging. Your order number and the reason for your return (i.e. wrong size sent, colour, faulty etc.) must be stated. This will help us to deal with the return as quickly as possible and improve our customer service.
We reserve the right to reject any return if we consider the item has been damaged by the customer or not in a good re-sellable condition. This does not affect your statutory rights.
On receipt of your goods we will provide replacement articles where requested and when possible or a refund.
Refunds for the cost of the returned goods will be made. We cannot refund the postage & packing incurred by both parties to send the item unless the returned item is proven faulty or has been sent as a result of our error.
Little Darlings Christening items will carry a restock charge of 50% of the purchase price.
Items that are made especially for customers cannot normally be refunded unless they are found to be defective.
If you require proof of your sending then please do use the post offices free certificate of posting service.
We STRONGLY recommend that you should obtain compensation insurance ESPECIALLY if the contents exceed £30 in value.
We will always process returns as quickly as possible. Processing returns can be complicated. Please allow 10 to 14 days after we receive the items to process your credit.
Manufacturers' guarantees apply.
Your statutory rights are not affected.
Return Address and Contact Details:
Please return items via the post office to the address shown in the ‘Contact Us’ section of this website.
You can contact us by phone or e-mail using the details in the ‘Contact Us’ or ‘Enquire Online’ sections of this website.
38776 38801
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privacy
Data is collected via the details that you provide in the online ordering screens, details provided on the phone or emails or letters sent to us.
We will use details that are typically your name, address, email address, telephone number details in order to process and deliver your order or to provide a response to customer care issues and afterwards to determine customer satisfaction and if you wish to be notified of future promotions or offers from ourselves or other parties..
We will not e-mail you in the future unless you have given us your consent.
Your details will not be provided to any third party unless you have given us your consent.
We do not hold or record or have available to us your credit card details for ‘Online’ transactions.
Our Cookies:
Cookies must be enabled on your browser to so you can use the “shopping basket” and to purchase items.
Cookies that we may store on your browser contain only a unique identifier, based on a Session ID. E.g.. BR_2286945321
Nothing else is kept in the cookie, or on your PC. Our website uses the cart identification number from the cookie to match you with your shopping cart. No-one else can see your shopping cart. No other website can access our
Cookie.
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